- All requests must be made via e-mail and sent to the following e-mail address: email@example.com. Once the request has been received via e-mail, the booking department will send a registration form also by e-mail which you should return to us duly completed.
- This form can also be found on our website through which you can also book directly by completing this form.
- The telephone help line is open from 9 am to 2 pm and 4 pm to 7 pm, Monday to Friday. You can contact us on (+34) 932 973 920
- After 24/48 hours, you will be sent confirmation of the services you have taken out and asked for a deposit of 30% of the total booking (this deposit can be paid by credit card or bank transfer).
- The remaining 70% must be paid 30 days before departure.
- Once full payment of the booking has been confirmed, the customer will receive (30 to 28 days before departure date) the presentation voucher listing all services, showing timetables and meeting points.
- Cancelling a booking will incur the following cancellation costs:
- If the cancellation is made 29 to 15 days before departure date, Aventurismo will refund the full booking amount deducting 10% from the booking total.
- If the cancellation is made 14 to 7 days before departure date, Aventurismo will refund the full booking amount deducting 30% from the booking total.
- If the cancellation is made 6 to 3 days before departure date, Aventurismo will refund the full booking amount deducting 40% from the booking total.
- When the cancellation is made after 48 hours prior to the start of the service, 100% of the costs will be applied to the booking total.
- We recommend customers take out the complementary optional cancellation insurance.
Compensation for waivers on stays
- In the event that the customer abandons the activity during their stay, Aventurismo will not be liable to refund the amount of the rest of the stay.
Cancellation of the activity due to the meteorological reasons.
- If due to meteorological reasons the activity has to be suspended before it starts and the date cannot be changed, 100% of the amount will be refunded.
- If due to meteorological reasons the activity has to be suspended while being carried out, there will be no refund.